FNA Manager Terms and Conditions

Version 2.0 — Effective 30 March 2026

The following Terms and Conditions ("Terms") are a legal agreement between you (being a company, partnership, or sole trader, referred to as "you" or "your") and FnA Manager Limited (Company Number 9348543, NZBN 9429052913075), trading as FNA Manager ("us", "we", or "our"), in respect of your access to and use of the FNA Manager website ("Site") and services ("Services").

FNA Manager is an online service that helps New Zealand construction and trade businesses manage jobs, timesheets, equipment, employees, and financials — integrated with Xero accounting.

These Terms apply from the time we provide you with access to the Services. By registering, you confirm that you have read and understood these Terms and have authority to act on behalf of any entity for whom you use the Services. If you do not agree, do not access or use the Site or Services.

Definitions

In these Terms:

  • "Account" means your registered FNA Manager account, associated with your Xero organisation.
  • "Services" means the FNA Manager web application and all related features and functionality.
  • "Site" means the FNA Manager website at https://fnamanager.com.
  • "Subscription Fee" means the monthly fee payable for access to the Services, as published on our pricing page.
  • "Your Data" means all data, content, and information you input into the Services or that is synced from your connected Xero account(s).
  • "Xero Integration" means the connection between your Xero account and the Services via Xero's OAuth2 API.

  1. Licence

    1. We grant you a non-transferable, non-exclusive licence to access and use the Services, subject to these Terms.
    2. This licence is limited to your internal business purposes and does not include the right to resell or sublicence the Services.

  2. Free trial

    1. New Accounts receive a free trial period of two (2) months from the date of registration. During the trial, you have full access to all features of the Services.
    2. No credit card or payment method is required during the trial period.
    3. At the end of the trial, you will be prompted to add a payment method to continue using the Services. If you choose not to, your Account will be paused — your data will be retained but you will not be able to access the Services until a payment method is added.
    4. Paused Accounts will have their data retained for a period of ninety (90) days after the trial ends. After that period, we may permanently delete your data. We will send you a reminder email before deletion.
    5. Each Xero organisation connected to FNA Manager receives its own trial period.

  3. Subscription and payment

    1. The Subscription Fee is charged monthly. Current pricing is published on our pricing page. All prices are in New Zealand Dollars and exclude GST.
    2. Payment is processed via Stripe. By subscribing, you authorise us to charge your chosen payment method each billing cycle. FNA Manager does not store your credit card details — these are held securely by Stripe.
    3. If each of your Xero organisations is connected to FNA Manager, each organisation is billed separately.
    4. We may change the Subscription Fee by giving you at least 30 days' written notice by email. The new fee will take effect at the start of your next billing period after the notice period ends. If you do not agree with a fee change, you may cancel your Account before the new fee takes effect.
    5. You are responsible for keeping your payment and billing information accurate and up to date. If payment fails, we may suspend your access to the Services until payment is resolved.

  4. Cancellation and refunds

    1. You may cancel your subscription at any time through the billing management page within the Services. Cancellation takes effect at the end of your current billing period — you retain access until then and will not be charged again.
    2. We do not provide refunds for partial billing periods when you cancel.
    3. If we terminate your Account without cause (that is, not as a result of your breach of these Terms), we will provide a pro-rata refund for the unused portion of your current billing period.

  5. Provision of services

    1. We will use reasonable efforts to make the Services available 24 hours a day, seven days a week. However, we do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, upgrades, or repairs, and will use reasonable endeavours to notify you in advance.
    2. We may update or change the features of the Services from time to time to improve functionality, address security issues, or comply with legal requirements.

  6. Changes to these Terms

    1. We may update these Terms from time to time. If we make material changes, we will notify you by email at least 30 days before the changes take effect.
    2. If you do not agree with the updated Terms, you may cancel your Account before the changes take effect without penalty. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
    3. Non-material changes (such as corrections of typos or formatting) may take effect immediately upon posting to the Site.

  7. Xero integration

    1. The Services rely on a connection to your Xero account via Xero's official OAuth2 API. You authorise us to access, read, and sync data from your Xero account, including contacts, invoices, bills, employees, assets, and financial reports.
    2. The Services may also create or update records in your Xero account on your behalf, such as contacts and invoices, when you use features that require this.
    3. Authentication to the Services is provided exclusively through Xero single sign-on (SSO). If Xero's authentication service is unavailable, you will be unable to log in to FNA Manager during that period. We are not liable for Xero downtime or service disruptions.
    4. You are responsible for maintaining a valid Xero connection. If you disconnect your Xero account or revoke FNA Manager's access from within Xero, the Services will not be able to sync data and some features may not function correctly.
    5. Your use of Xero is governed by Xero's own terms of service. We are not responsible for changes Xero makes to their API, pricing, or service availability. If Xero revokes our API access, we will notify you and work to restore service, but we cannot guarantee continuity of the Xero integration.
    6. You may revoke FNA Manager's access to your Xero account at any time from your Xero settings.

  8. Your use

    In using the Services, you agree that you will:

    1. use the Services only for your own lawful internal business purposes;
    2. ensure that anyone who accesses the Services through your Account complies with these Terms;
    3. not attempt to undermine the security or integrity of the Services or any systems used to deliver them;
    4. not use the Services in any way that impairs functionality or the ability of other users to use the Services;
    5. not attempt to gain unauthorised access to any part of the Services or the systems on which they are hosted;
    6. not upload or transmit any viruses, malware, or other harmful software;
    7. not attempt to reverse engineer, decompile, or disassemble the Services except as strictly necessary for normal use;
    8. not use the Services to store or transmit any unlawful, defamatory, or infringing content; and
    9. immediately notify us of any security breach or unauthorised use of your Account.

  9. Your data

    1. Your Data remains your property at all times. You grant us a licence to use, copy, transmit, store, and back up Your Data for the purposes of providing the Services to you.
    2. We may use Your Data in aggregated and anonymised form (from which you cannot reasonably be identified) to improve the Services and develop industry benchmarks. We will not provide identifiable data to third parties without your consent, except as required to provide the Services (for example, syncing with Xero) or as required by law.
    3. We will store and handle personal information in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.
    4. Data export: You may export Your Data at any time during your subscription by contacting us. Upon cancellation or termination, we will provide a 30-day window for you to request an export of Your Data in a common format (such as CSV) before it is deleted.
    5. If your Account is suspended for non-payment, Your Data will be retained and you can regain access by resolving the outstanding payment.
    6. If your Account is deleted or terminated, Your Data will be permanently deleted after the 30-day export window described in clause 9.4, except where we are required by law to retain certain information (such as financial records under the Tax Administration Act 1994).
    7. If you connect third-party applications to the Services, you acknowledge that the providers of those applications may access Your Data as required for interoperation. We are not responsible for how third-party application providers handle Your Data.

  10. Feedback

    1. If you provide us with feedback, suggestions, or ideas about the Services, you grant us a perpetual, non-exclusive, royalty-free licence to use that feedback to improve the Services or develop new features, without any obligation to you. This licence does not extend to Your Data.

  11. Intellectual property

    1. We retain all intellectual property rights in the Services and the Site, including all software, designs, trademarks, and content (excluding Your Data).
    2. Nothing in these Terms transfers any intellectual property rights to you. Your licence to use the Services is limited to the rights expressly granted in these Terms.
    3. You acknowledge that any third-party content accessible through the Services remains the property of the respective content owners.

  12. Liability

    1. To the fullest extent permitted by law, we exclude all implied warranties and representations, including warranties of merchantability and fitness for a particular purpose, except any which cannot lawfully be excluded.
    2. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, economic, or consequential loss or damage, including loss of revenue, profits, goodwill, or anticipated savings, whether or not we were aware of the possibility of such loss.
    3. Our total aggregate liability to you for all claims arising under or in connection with these Terms, whether in contract, tort (including negligence), equity, or otherwise, will not exceed the total Subscription Fees you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
    4. Nothing in these Terms excludes or limits our liability for fraud, wilful misconduct, gross negligence, or any breach of the New Zealand Privacy Act 2020 for which liability cannot lawfully be excluded.
    5. We use reasonable security measures and backup procedures to protect Your Data, but we do not guarantee that data loss will never occur. Our liability for data loss caused by our negligence is subject to the cap in clause 12.3.
    6. FNA Manager does not provide legal, financial, accounting, or other professional advice. The Services are a business management tool — consult a qualified professional for advice specific to your situation.

  13. Warranties and acknowledgements

    1. You warrant that you have the authority to enter into these Terms on behalf of any entity for whom you use the Services.
    2. We do not warrant that the Services will meet all of your requirements, be error-free, or be available without interruption. If you are not satisfied with the Services, your remedy is to cancel your Account in accordance with clause 4.
    3. To the extent permitted by law, including section 43 of the Consumer Guarantees Act 1993, you agree that the Consumer Guarantees Act does not apply to your use of the Services, on the basis that the Services are acquired for business purposes.

  14. Termination

    1. You may terminate your Account at any time by cancelling your subscription as described in clause 4.
    2. We may suspend or terminate your Account if:
      1. you breach these Terms and fail to remedy the breach within 14 days of us notifying you;
      2. your Subscription Fee remains unpaid for more than 30 days after the due date;
      3. you become insolvent, enter liquidation or receivership, or are otherwise unable to pay your debts as they fall due; or
      4. continued provision of the Services to you would expose us to legal liability or violate applicable law.
    3. Upon termination:
      1. your right to access the Services ceases immediately (or at the end of your billing period for customer-initiated cancellation);
      2. you must pay any outstanding fees incurred up to the date of termination;
      3. the 30-day data export window described in clause 9.4 applies; and
      4. clauses that by their nature should survive termination (including clauses 9, 11, 12, and 16) will continue to apply.

  15. Dispute resolution

    1. If a dispute arises in connection with these Terms, the parties will first attempt to resolve it through good faith negotiation for a period of 20 business days.
    2. If the dispute is not resolved through negotiation, either party may refer it to mediation administered by the Resolution Institute (or its successor) in accordance with its mediation rules. The costs of mediation will be shared equally.
    3. If the dispute is not resolved through mediation within 40 business days of the referral, either party may commence court proceedings or file a claim with the Disputes Tribunal, as appropriate.
    4. Nothing in this clause limits your right to bring a claim in the Disputes Tribunal or to seek urgent interlocutory relief from a court.

  16. General

    1. Governing law: These Terms are governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of the courts of New Zealand.
    2. Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and FNA Manager relating to the Services.
    3. Waiver: A waiver of any breach of these Terms is not a waiver of any other breach. No waiver is effective unless made in writing.
    4. Force majeure: Neither party is liable for delay or failure to perform its obligations if the cause is beyond its reasonable control, including failure of third-party services such as Xero, Stripe, or cloud hosting providers. This does not apply to obligations to pay money.
    5. Assignment: You may not assign or transfer any rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms as part of a merger, acquisition, or sale of our business, provided the assignee agrees to honour these Terms.
    6. Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, or severed if modification is not possible. The remainder of these Terms will continue in full force.
    7. Communications: We may send you service-related communications (such as billing notifications, security alerts, and legal notices) by email. You agree to receive these communications. You may opt out of marketing communications at any time.
    8. Updates: The Services may be updated from time to time with improvements, bug fixes, or new features. You agree to receive these updates as part of the Services.

Version 2.0 — Last updated: 30 March 2026

Previous version: 1.0 (24 June 2024)

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